Polk County Sheriff’s Office Phone Number, Address & Locations
If you need the Polk County Sheriff’s Office because someone was arrested, you need a report, you are trying to check a warrant, or you simply need the correct local office, the most important thing is choosing the right PCSO location first.
Polk County separates booking, inmate housing, inmate release, Sheriff administration and patrol services across different buildings. A person arrested anywhere in Polk County is processed at the Sheriff’s Processing Center, but that does not mean the person remains there. They may later be housed at the Central County Jail in Bartow or the South County Jail in Frostproof.
Polk County Sheriff’s Office Phone Numbers
Need |
Phone |
Use this for |
|---|---|---|
Emergency |
911 |
Immediate danger, crime in progress, medical or life-safety emergency |
PCSO main / non-emergency |
General Sheriff assistance and non-emergency routing |
|
Toll-free PCSO |
General PCSO contact |
|
Jail booking / inmate information |
Recent bookings and inmate-information questions |
|
Records |
Sheriff reports and public-record requests |
|
Warrants Unit |
Possible PCSO warrant information during normal business hours |
|
Victim Advocates |
Victim assistance and support |
|
Inmate Accounts |
Commissary and inmate-account questions |
|
Property & Evidence |
Property and evidence questions |
|
Court Process |
Sheriff service of legal process |
Do Not Go to the Wrong Polk County Jail Building
PCSO has several detention-related buildings, and each serves a different purpose.
Facility |
Address |
Phone |
What happens there |
|---|---|---|---|
Sheriff’s Processing Center |
7101 De Castro Road, Winter Haven, FL 33880 |
863-292-3400 |
All Polk County arrestees are processed here during intake and book-out procedures |
Central County Jail |
2390 Bob Phillips Road, Bartow, FL 33830 |
863-534-6123 |
Inmate housing, first appearances and detention services |
South County Jail |
1103 US Hwy 98 West, Frostproof, FL 33823 |
863-635-6920 |
Inmate housing, first appearances and detention services |
Sheriff’s Releasing Center |
Behind Central County Jail, 2390 Bob Phillips Road, Bartow |
863-534-8712 |
Where inmates are released from PCSO custody |
Sheriff’s Operations Center |
1891 Jim Keene Blvd, Winter Haven, FL 33880 |
863-298-6200 |
Sheriff administration, Records and agency business—not inmate housing |
- Find the category that matches your task.
- Use “Detention Facilities” for jail locations.
- Use “Patrol Offices” for district stations.
- Use the frequently dialed numbers for Records, warrants, victim advocates and inmate accounts.
- Call before travelling when your task depends on counter hours.
How to Search Polk County Jail Inmates
PCSO’s Jail Information Search allows users to search by name, booking date and AKA. The system can also be limited to current inmates.
- Select a name, booking-date or AKA search.
- Start with the legal surname.
- Use the “current inmates only” filter when you only need present custody.
- Open the matching inmate.
- Verify the identity, booking details and facility.
- Save the inmate ID before opening Smart Communications or Access Corrections.
A Polk County search trick for names with apostrophes
PCSO specifically warns that a surname containing an apostrophe may require two apostrophes in the search. For example, the Sheriff’s page says O’Keefe may need to be entered as O”Keefe.
Search result limit
The Jail Inquiry says results are limited to the first 1,000 matches. For a common surname, add another reliable search detail rather than assuming someone is absent because the broad results are incomplete.
Use the Polk County Clerk for the Criminal Court Case
The Sheriff’s jail page itself directs people to the Polk County Clerk for case dispositions. The jail can tell you about custody; the Clerk is the better source for the criminal case.
Polk County’s older PRO system now directs criminal-record users to the Clerk’s criminal case-search system.
- Search by case number when you have one.
- If not, search the defendant’s legal name.
- Other available search fields can include date of birth, booking number, arrest date, citation number or Sheriff number.
- Confirm you opened the correct person and case.
- Review available case status and court events.
- Contact the Clerk when you need an official or certified copy.
Polk County Warrant Search: Read the Official Disclaimer First
PCSO maintains a warrant-search database, but the Sheriff explicitly says the results contain possible active warrants and must not be treated as legal confirmation or probable cause.
- Read the Sheriff’s disclaimer before searching.
- Search the person’s last name and other available details.
- Do not confront a person simply because a possible warrant appears.
- For verification questions, call the Warrants Unit during normal business hours at 863-298-6499.
- Wanted-person tips can also be routed through the official PCSO process.
The Warrants Unit also publishes Wanted@polksheriff.org for wanted-person information and tips.
Check Every Case and Hold Before Paying Bond
A bond shown in jail information does not necessarily mean the person will be released as soon as that amount is paid. Another charge, court case, warrant, immigration matter or outside hold can affect release.
Polk County Jail Video Visitation Rules
Both Central County Jail and South County Jail use Smart Communications for inmate video visitation.
Rule |
Current PCSO guidance |
|---|---|
Anywhere visit length |
15 minutes per visit |
Frequency |
PCSO publishes up to one Anywhere visit per inmate per day |
Published price |
$0.17 per minute |
Morning window |
7:30 a.m.–10:30 a.m. |
Afternoon window |
12:00 p.m.–4:00 p.m. |
Evening window |
5:00 p.m.–10:30 p.m. |
Advance notice |
Appointments and changes require at least 24 hours’ notice and must meet PCSO’s prior-day cutoff |
Advance scheduling |
Visits may be scheduled up to 14 days ahead |
- Use Jail Inquiry first to find which jail houses the inmate.
- Open Smart Communications from the Sheriff’s page.
- Create the visitor account.
- Select the correct inmate.
- Choose an available appointment.
- Schedule or change the visit early enough to meet the 24-hour rule.
- Review the dress and conduct rules before the session begins.
Do Not Mail Ordinary Letters Directly to the Polk County Jail
Polk County uses Smart Communications for ordinary inmate mail. The Sheriff says inmates generally do not receive physical personal mail delivered directly to the detention facility.
Personal mail scanning address
The inmate’s name and ID must be clearly printed on the envelope or postcard. Smart Communications scans accepted correspondence so the inmate can view it through the electronic system.
Legal mail uses a different address
Attorney legal mail should be properly identified as legal mail and sent to:
Polk County Jail — Legal Mail2390 Bob Phillips Road
Bartow, FL 33830
How to Put Money on a Polk County Inmate Account
PCSO uses Access Corrections for inmate-account deposits. Funds already owed by the inmate are applied to outstanding debt first, so a family deposit may not all become immediately available for commissary.
Charges that can affect the inmate account
Charge |
PCSO published amount |
|---|---|
Booking fee |
$30 |
Initial per-diem fee |
$9 |
Daily per-diem fee |
$2 per day |
Medical / dental / pharmacy |
Varies by service |
Online Access Corrections deposits
PCSO currently publishes a $300 daily deposit limit.
Online deposit |
Published fee |
|---|---|
$0.01–$19.99 |
$4.95 |
$20–$99.99 |
$7.95 |
$100–$199.99 |
$9.95 |
$200–$300 |
$11.95 |
Phone deposits
Access Corrections phone deposits are available at 866-345-1884. PCSO currently lists phone-processing fees from $6.95 to $13.95 depending on the deposit amount.
Lobby kiosks
- Central County Jail Annex: 2390 Bob Phillips Road, Bartow — PCSO lists the lobby kiosk as available 24 hours daily.
- South County Jail: 1103 US Hwy 98 West, Frostproof — PCSO lists kiosk access from 7:00 a.m.–10:30 p.m. daily.
Money orders
PCSO says money orders must be mailed rather than deposited in person. Personal checks are not accepted. A money order over $100 is subject to a seven-day hold under the current policy.
Commissary package limit
The Sheriff currently publishes an $83 per week maximum between in-house commissary orders and MyCarePack orders.
- Confirm the inmate is still in Polk County custody.
- Choose online, kiosk, phone or money-order deposit.
- Use Florida as the state and Polk County Detention Facilities as the agency.
- Enter the correct inmate ID or exact inmate name.
- Review the current handling fee.
- Save the transaction number or kiosk receipt.
Request a Polk County Sheriff Incident Report or Public Record
The PCSO Records Management Bureau handles Sheriff public-record requests and local background checks.
- Identify the exact report or record you need.
- Collect the case or incident number when available.
- Add the date, location and involved names.
- Contact Records for the current request form or process.
- Submit it through the official email, in-person or approved route.
- Wait for Records staff to advise whether additional information or payment is needed.
PCSO says it does not use body cameras or dash cameras
The current Records Management page states in prominent language that the agency does not use body cameras or dash cameras. If you are looking for video, do not assume a Sheriff body-camera recording exists simply because another Florida agency commonly uses them.
If city police made the report
A Polk County arrest does not automatically mean PCSO created the underlying incident report. If Lakeland Police, Winter Haven Police, Bartow Police, Haines City Police or another municipal agency investigated the incident, request that agency’s report rather than assuming PCSO Records is the custodian.
A Polk County Jail Search Is Not a Florida Background Check
For statewide Florida criminal-history information, use the Florida Department of Law Enforcement rather than treating a jail roster as a complete criminal record.
Search |
Current state fee |
Important detail |
|---|---|---|
FDLE Instant Search |
$24 + $1 credit-card processing fee |
Immediate, non-certified result |
Certified / non-certified staff search |
$24 |
FDLE processes and returns the result; certified processing takes longer |
Personal Review |
No FDLE fee |
For a person reviewing and potentially challenging his or her own Florida record |
- Choose the record-check type that matches your purpose.
- Do not use a public jail search as a substitute for a formal background check.
- For an instant name search, review the current state fee before submitting.
- Use the certified option when the receiving organization specifically requires certification.
- Use FDLE Personal Review only for reviewing your own Florida record.
Polk County Victim Advocates and VINE
People searching an inmate are not always trying to contact that person. A victim may need help understanding release, case status or available support.
- Find and verify the correct inmate first.
- Use the VINE subscription option on the page.
- Register for available release or case notifications.
- Keep your notification contact information current.
- Do not rely on automated notification as a substitute for 911 when there is immediate danger.
PCSO Fingerprinting Locations
PCSO provides electronic and rolled fingerprint services at several locations. This is one area where going to the nearest Sheriff station without checking first can waste a trip because not every location provides the same type of fingerprinting.
Location |
Address |
Phone |
Service |
|---|---|---|---|
Sheriff’s Operations Center |
1891 Jim Keene Blvd, Winter Haven |
863-298-6200 |
Electronic and rolled fingerprints |
Northwest District |
1045 Wedgewood Estates Blvd, Lakeland |
863-577-1600 |
Electronic and rolled fingerprints |
Northeast District |
1100 Dunson Road, Davenport |
863-236-3900 |
Electronic and rolled fingerprints |
Southeast District |
4011 Sgt. Mary Campbell Way, Lake Wales |
863-678-4170 |
Electronic and rolled fingerprints |
Southwest District |
4120 US Hwy 98 South, Lakeland |
863-499-2400 |
Electronic and rolled fingerprints |
Other PCSO locations provide rolled ink fingerprints only. The current PCSO page publishes a $5 fee per fingerprint card for those rolled-fingerprint-only locations.
Concealed-weapon electronic fingerprints
PCSO states that it can take electronic fingerprints for Florida concealed-weapon or firearm-license applicants by appointment. The current Sheriff page lists a $27 electronic fingerprint cost plus a $5 PCSO fee.
- Choose a location that provides the type of fingerprinting you need.
- Call before travelling when an appointment may be required.
- Confirm the current fee.
- Ask the receiving agency whether you need ink cards, electronic submission or a specific ORI.
Polk County Animal Control Is Part of PCSO
Animal Control is another important PCSO service that the old article did not explain. Officers investigate bite and dangerous-dog cases, handle sick or injured animals, quarantine animals and operate adoption services.
- Choose the service that fits the situation.
- Check lost/found or adoptable animal resources before visiting.
- Call ahead for pet redemption because an appointment may be required.
- Use emergency law-enforcement channels rather than the kennel page for immediate public-safety emergencies.
PCSO District Offices and Sheriff Stations
Polk County is large, and the main Winter Haven headquarters is not always the closest PCSO location. The Sheriff maintains district offices and contract-city stations around the county.
Office |
Address |
Phone |
|---|---|---|
Northwest District |
1045 Wedgewood Estates Blvd, Lakeland, FL |
863-577-1600 |
Southwest District |
4120 US Hwy 98 South, Lakeland, FL |
863-499-2400 |
Northeast District |
1100 Dunson Road, Davenport, FL |
863-236-3900 |
North Central District |
3635 Avenue G NW, Winter Haven, FL |
863-297-1100 |
Southeast District |
4011 Sgt. Mary Campbell Way, Lake Wales, FL |
863-678-4115 |
Ridge District |
9530 Marigold Avenue, Poinciana, FL |
863-496-3301 |
Contract-city Sheriff stations
Station |
Address |
Phone |
|---|---|---|
Dundee |
135 Main Street, Dundee |
863-438-9540 |
Eagle Lake |
75 North 7th Street, Eagle Lake |
863-401-2853 |
Fort Meade |
15 1st Street NW, Fort Meade |
863-285-1100 |
Frostproof |
111 1st Street West, Frostproof |
863-635-7848 |
Mulberry |
104 South Church Avenue, Mulberry |
863-354-6545 |
Polk City |
123 Broadway Blvd, Polk City |
863-984-1375 ext. 236 |
Polk County Sheriff Careers
PCSO says it has more than 1,800 full-time positions across law enforcement, detention and civilian roles.
The current careers page highlights deputy sheriff, dual-academy and detention-support opportunities and says job openings change as positions are filled, promoted or transferred.
- Open the current job list rather than relying on an old vacancy advertisement.
- Choose law-enforcement, detention or civilian opportunities.
- Read the position-specific requirements.
- Prepare certificates, education and other required documents.
- Apply through the current PCSO hiring system.
Polk County Details That Save Time and Money
- Do not drive to Jim Keene Boulevard to visit an inmate. It is the Sheriff’s Operations Center, not an inmate housing facility.
- All arrests are processed through the De Castro Road Processing Center. That does not mean the inmate will remain there.
- Use the jail search to identify the actual housing facility before scheduling visitation.
- For surnames with an apostrophe, try two apostrophes in the PCSO search.
- Save the inmate ID before sending mail or money. It helps Smart Communications and Access Corrections route the transaction correctly.
- Remember that Access Corrections deposits can pay existing inmate debt first.
- Do not mail ordinary letters directly to Central County Jail. Personal correspondence uses Smart Communications’ Seminole address.
- Attorney legal mail is different. It goes to the Bartow jail address under the legal-mail procedure.
- PCSO says it does not use body or dash cameras. Do not pay or wait for a Sheriff body-camera video that the agency says it does not create.
- Use the Clerk—not Jail Inquiry—for case disposition.
- Treat warrant-search results as possible warrants only. PCSO itself says the online system is not final legal confirmation.
Polk County Sheriff’s Operations Center Address and Map
Winter Haven, FL 33880
Main / non-emergency: 863-298-6200
Toll free: 1-800-226-0344
Records: 863-298-6300
Know whether you need Sheriff administration, Records, jail booking, visitation, inmate release, fingerprints, court process or a district office. Those services are not all handled at the same building.
For time-sensitive counter service, call the responsible unit first.
Polk County Sheriff’s Office FAQs
What is the Polk County Sheriff’s Office non-emergency phone number?
The Polk County Sheriff’s Office main and non-emergency number is 863-298-6200. PCSO also publishes the toll-free number 1-800-226-0344. Call 911 for an emergency.
What is the Polk County Sheriff’s Office main address?
The Sheriff’s Operations Center is at 1891 Jim Keene Blvd, Winter Haven, FL 33880. This is the administrative headquarters and Records location, not the main inmate housing facility.
Where are Polk County inmates booked?
PCSO says all people entering the Polk County Jail system are processed at the Sheriff’s Processing Center, 7101 De Castro Road in Winter Haven. Inmates may later be housed at Central County Jail in Bartow or South County Jail in Frostproof.
How do I search for a Polk County jail inmate?
Use PCSO’s official Jail Inquiry. Search by name, booking date or AKA and use the “current inmates only” option when appropriate. Save the inmate ID and facility before arranging visits, mail or deposits.
How do I find out which Polk County jail someone is in?
Use the official Jail Inquiry or call jail booking at 863-292-3400. PCSO houses inmates at Central County Jail in Bartow and South County Jail in Frostproof.
How do I schedule Polk County jail visitation?
Use Smart Communications through the PCSO visitation page. Video visitation is appointment-only, and PCSO requires advance notice for new appointments and changes.
Where do I send personal mail to a Polk County inmate?
Ordinary inmate correspondence is sent through Smart Communications – Polk County Jail, Attention to the inmate name and ID number, PO Box 9204, Seminole, FL 33775-9129. Attorney legal mail follows a separate direct-jail procedure.
How do I put money on a Polk County inmate account?
PCSO uses Access Corrections for deposits by web, phone and approved jail kiosks. The current policy also permits mailed money orders. Confirm the inmate ID and current provider fee before paying.
How do I request a Polk County Sheriff report?
Contact PCSO Records Management at 863-298-6300 or recordsrequest@polksheriff.org. The Records Bureau is at 1891 Jim Keene Blvd in Winter Haven. Provide the case number, date, location and involved names when available.
How do I check a Polk County warrant?
Use the official PCSO Warrants Inquiry, but read the disclaimer carefully. PCSO says the database contains possible active warrants and is not legal confirmation that a warrant remains active. The Warrants Unit number is 863-298-6499.
Primary Polk County and Florida Resources
Main official PCSO website.
Open PCSOCurrent inmate, booking-date and AKA searches.
Open official Jail InquirySmart Communications schedules, pricing and visitation rules.
Open visitation informationAccess Corrections, kiosks, money orders and commissary information.
Open inmate-account informationPossible active PCSO warrants with the agency’s legal-use disclaimer.
Open warrant searchCourt cases, hearings and case-status information.
Open Clerk criminal recordsStatewide Florida criminal-history searches.
Open FDLE criminal-history servicesEditorial review: this article was re-audited against the live Polk County Sheriff’s Office, Polk County Clerk and Florida Department of Law Enforcement resources on September 27, 2026. The prior version was useful for basic contact information but missed several high-value Polk-specific distinctions, including the Processing Center, Releasing Center, second jail facility, Smart Communications mail workflow, Access Corrections deposit rules, current warrant disclaimer and criminal-court search route.
Freshness: custody, warrants, release status, visitation availability, deposit fees, Sheriff office hours, records fees and court information can change. Recheck the responsible official source immediately before paying, travelling or taking legal action.
Legal and privacy notice: an arrest, booking or possible warrant entry is not proof of guilt or conviction. Juvenile, sealed, expunged, confidential and otherwise protected records may not be publicly available.
Consumer-reporting notice: do not use this site, a jail roster, warrant search or basic public record as a substitute for a legally compliant consumer report for employment, housing, credit, insurance or another covered decision.
For an immediate emergency, crime in progress or threat to life, call 911.
Find Jail Info, Inmate Search Steps, Visitation Rules, Bond Help, Warrants and Official Sheriff Links
Use this free tool before calling a sheriff office, searching a jail roster, checking arrest records, visiting an inmate, asking about bond, requesting a report, or looking for official county sheriff resources. It does not collect names, case numbers, booking numbers, or personal information.
What sheriff office task do you need help with?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official resource to check first.
Start with the official sheriff or jail roster, confirm custody by phone only when needed, then check court records for hearings or case details.
Do not pay anyone who calls demanding gift cards, crypto, wire transfers, or urgent warrant payment. Verify through official sheriff channels.
Inmate Search Step Helper
Use this before searching a jail roster or inmate lookup portal. It helps you choose the best search method and avoid wrong-person matches.
Bond, Release and Custody Status Helper
Use this to organize what to check before asking about bond, release timing, facility location or court status.
Visitation, Phone and Mail Checklist
Use this before planning a jail visit, video visit, inmate phone setup, commissary deposit, or mail delivery.
Warrant Information Safety Helper
Use this if you are trying to understand warrant information safely. This tool does not confirm warrants and does not provide legal advice.
Sheriff Report and Arrest Record Request Helper
Use this before requesting accident reports, incident reports, arrest records, jail records, public records or background-related information.
Sheriff Call / Warrant Payment Scam Checker
Use this if someone called, texted, emailed or messaged you claiming to be from a sheriff office, court, jail, deputy or warrant unit.
Official Sheriff Office Resource Finder
Enter county and state to create safe searches for official sheriff websites, jail rosters, inmate lookup, warrants, visitation, records requests, court records and this site’s guide.
Sheriff Office vs Court vs Jail
- Sheriff/Jail: custody, booking, jail roster, visitation, inmate mail, some warrants.
- Court/Clerk: case status, hearings, court records, fines, court dates.
- Attorney: legal advice, warrant risk, criminal charges, bond strategy.
Best sitewide placement
Add this tool after the first inmate-search or contact section, or before FAQs. It turns a normal guide into a practical action page.
Important safety note
This tool is educational only. It is not a sheriff office, jail, court, legal service, emergency service, or official records portal. For emergencies, call 911.