Blount County Sheriff’s Office: Jail, Inmate Search & Contact
The Blount County Sheriff’s Office in Maryville handles patrol, criminal investigations, court security, warrant service and the Blount County Adult Detention Facility. The fastest route depends on what you actually need: current custody starts with BCSO’s InmateNOW! system, a new non-emergency call for service goes through Blount County dispatch, Sheriff records use the BCSO records-request system, and later criminal-case information belongs to the Blount County court system.
If someone close to you was recently arrested, start with the official inmate lookup and save the booking number, bond, charge, docket number, court and court date before making calls, sending money or planning a visit.
Which Blount County Service Should You Use?
The jail, Sheriff records office, court clerks and emergency dispatch handle different parts of the same arrest or incident.
If you need… |
Start here |
What to have ready |
Important distinction |
|---|---|---|---|
Current inmate |
BCSO InmateNOW! |
Legal name or known booking details |
Custody status can change quickly. |
Non-emergency deputy |
Blount County dispatch |
Exact location and what happened |
Call 911 for an emergency. |
Sheriff report |
BCSO Request a Report |
Report number, date, location, names |
Maryville or Alcoa reports may belong to city police. |
Court date / case status |
Blount County court-record search |
Docket number from InmateNOW! |
The court record is different from the jail booking. |
Warrant information |
Court / BCSO Court Support |
Name, docket or case information |
A public court search does not guarantee warrant status. |
Commissary |
CorrectPay / jail lobby kiosk |
Correct inmate identity |
BCSO no longer accepts money orders or cash at the window. |
Blount County Sheriff’s Office Phone Number and Address
- Confirm the current Justice Center address and main number.
- Select Patrol, Corrections, Investigations or another department when using the contact form.
- Do not use the online contact form for an emergency or a request that requires an immediate deputy response.
- Use dispatch for a non-emergency call for service.
How to Use the Blount County InmateNOW! Search
BCSO launched its redesigned Inmate Lookup System in 2025. The official system provides far more useful information than the older article explained.
A current inmate record can include age, race, sex, height, weight, hair and eye color, booking number, name number, intake date and time, total bond, charge description, count, court, individual charge bond, docket number and court date.
- Search the inmate’s legal name.
- Open the correct result.
- Compare identifying details carefully.
- Write down the booking number and name number.
- Save each charge, court, bond amount, docket number and court date.
- Use the docket number in the county court search.
Check Bond and Court Date in Two Places
InmateNOW! can display a total bond amount and separate bond amounts by charge. It can also show the assigned court, docket number and court date.
Blount County Judicial Commissioners are available at the Justice Center around the clock to issue criminal warrants and summonses. They also arraign arrested people, set bonds and set court dates.
Blount County Jail Uses City Tele Coin Video Visitation
The Adult Detention Facility uses video visitation rather than conventional contact visitation. BCSO says there are eight video-visitation stations in the visitor lobby, and remote internet visits are also available through City Tele Coin.
Under the current Sheriff visitation rules, an inmate is allowed four video-visitation sessions of up to 30 minutes each during a seven-day period.
Rule |
Current BCSO guidance |
|---|---|
Visit type |
Video visitation in the visitor lobby or remotely through City Tele Coin |
Weekly allowance |
Four sessions during a seven-day period |
Maximum session length |
30 minutes |
Minor visitors |
Visitors under 18 in the public lobby must be accompanied by a parent or guardian |
Monitoring |
Visits are recorded and subject to review |
Dress / conduct |
Inappropriate dress or behavior can cause a visit to be denied or terminated |
- Confirm the inmate remains in BCSO custody.
- Review the current weekly visitation allowance.
- Open the City Tele Coin provider link from BCSO.
- Create the visitor account using accurate information.
- Review dress, minor-visitor and conduct rules.
- Remember that visits and electronic communications are monitored and recorded.
Blount County Commissary Deposits Use Kiosks and CorrectPay
Tennessee Business Enterprises holds the current BCSO commissary-service contract. The Sheriff says the jail no longer accepts cash at the service window or money orders for commissary deposits.
Method |
Current BCSO instruction |
|---|---|
Justice Center kiosk |
Kiosks in the 24-hour jail lobby accept cash and credit/debit cards |
Online |
Use CorrectPay through the provider link published by BCSO |
Telephone |
CorrectPay deposit line: 855-836-3364 |
Money order |
BCSO says money orders are no longer accepted for commissary deposits |
- Confirm the person is still in the Adult Detention Facility.
- Choose the lobby kiosk, CorrectPay online or CorrectPay telephone option.
- Match the correct inmate carefully.
- Review the provider fee before completing the transaction.
- Keep the receipt until the inmate confirms the funds were credited.
Blount County Inmate Phone Calls Use City Tele Coin
Inmates can use telephones, kiosks and tablets in dayroom areas. Personal incoming calls to an inmate are not allowed.
Family members can establish a prepaid account or purchase approved phone credit through City Tele Coin. BCSO’s inmate-telephone page currently publishes 318-756-1114 for City Tele Coin customer service, with support hours listed as 7:00 a.m.–7:00 p.m. Central Time, seven days a week.
- Use the City Tele Coin link supplied by BCSO.
- Create or fund the appropriate inmate communication account.
- Do not expect jail staff to connect an ordinary incoming personal call.
- Use City Tele Coin customer service for provider or account problems.
- Treat ordinary inmate calls, video visits and messages as monitored communications.
Verified family emergency
BCSO says jail staff can take a message in a personal or family emergency after the emergency has been confirmed. This is different from passing an ordinary personal message.
Blount County Inmate Mail Goes to 920 E Lamar Alexander Parkway
The Adult Detention Center publishes a separate inmate-mail address from the 940 E Lamar Alexander Parkway Justice Center address commonly shown in the Sheriff website footer.
Inmate’s Full Name
Blount County Adult Detention Center
920 E Lamar Alexander Parkway
Maryville, TN 37804-5002
Personal mail is inspected. After inspection, letters and envelopes are scanned into the kiosk/tablet system for viewing, while the physical mail is placed with the inmate’s property.
Item |
Current rule |
|---|---|
Return address |
Sender’s full name and complete return address are required |
Photographs |
No longer accepted through physical mail; photos can be sent through the kiosk/tablet system |
Greeting cards |
Listed as prohibited mail |
Stickers / labels |
Restricted except for an address label |
Perfume / lipstick / substances |
Prohibited |
Legal mail |
Incoming legal mail is opened in the inmate’s presence under the published procedure |
- Copy the current inmate-mail address exactly.
- Use the inmate’s full legal name.
- Include the sender’s full name and return address.
- Do not mail photographs, greeting cards or prohibited decorative material.
- Use the tablet/kiosk system for photographs.
- Review current rules before sending anything unusual.
Medication Drop-Off and Medical Care
BCSO contracts with MediKo for inmate medical services, with Sheriff-employed and contracted medical staff supporting the facility. The Sheriff says a medical doctor is available on call around the clock.
The current medication-drop-off schedule is:
Any day of the week, 10:00 a.m.–5:00 p.m.
- Confirm the inmate remains in BCSO custody.
- Review the current medication drop-off window.
- Bring only medication appropriate for review by jail medical staff.
- Ask staff how prescription information should be supplied when a medication needs verification.
- Do not assume an outside prescription will automatically be administered unchanged.
Blount County Inmate Property Has a Specific Pickup Schedule
BCSO inventories personal property when an inmate enters the facility. Property can later be returned at release or released to an authorized person under the jail’s rules.
Day |
Pickup windows |
|---|---|
Tuesday |
11:00 a.m.–1:00 p.m. or 7:00 p.m.–9:00 p.m. |
Saturday |
11:00 a.m.–1:00 p.m. or 7:00 p.m.–9:00 p.m. |
A person picking up authorized property may be required to show valid photo identification. BCSO also says property not collected within 30 days after release can be treated as abandoned and destroyed.
At release, a remaining inmate account balance is issued by debit card after applicable fees are deducted.
- Confirm the inmate has completed any required property-release authorization.
- Use a published Tuesday or Saturday pickup window.
- Bring valid photo identification.
- Do not delay property pickup after the inmate’s release.
How to Request a Blount County Sheriff Report
BCSO now routes public report requests through its online Request Records system. The Records Office maintains incident-related information, detention-facility records and adult criminal-history information, among other agency records.
- Click the official Request Records link supplied by BCSO.
- Select the type of record you need.
- Provide the report or case number when known.
- Add the incident date and location.
- Identify the involved person or vehicle only as needed to locate the record.
- Save the request confirmation for follow-up.
Ask the agency that actually created the report
Blount County Jail can hold people arrested by more than one law-enforcement agency. If Maryville Police, Alcoa Police, Tennessee Highway Patrol or another agency created the original incident report, that agency may be the correct records custodian.
How Blount County Warrants Are Issued and Served
BCSO’s Court Support Unit includes a Warrants Unit assigned to locate people for whom a court has issued a criminal arrest warrant. Court Support also serves orders of protection and civil judicial documents.
Blount County Judicial Commissioners are located at the Justice Center and are available 24 hours a day, seven days a week, 365 days a year. County court information states that commissioners can issue criminal warrants and summonses, arraign people who have been arrested, set bonds and set court dates.
- Check the Blount County public court-record search for an existing case.
- Use the docket number when one is available.
- Do not assume a missing online result settles the question.
- Use official court or law-enforcement channels for confirmation.
- If you believe a warrant concerns you personally, consider speaking with a licensed Tennessee attorney before deciding how to proceed.
Search Blount County Criminal Court Records After Booking
Blount County provides an online public court-record search for current records. The county says the current database generally covers cases filed from August 1, 2019 to the present, although some older cases may also be available.
Confidential cases are excluded from public online access.
- Open the Public’s Online Court Records Search.
- Use the docket number from InmateNOW! when available.
- Otherwise search the legal name carefully.
- Confirm the correct court and defendant.
- Review case status, filings and court dates.
- Use the Circuit Court Clerk for official copies.
General Sessions Criminal Court
General Sessions Criminal Court handles misdemeanor cases and preliminary hearings in felony cases. General Sessions criminal records are public unless legally restricted.
Circuit Criminal Court
The Circuit Criminal Division handles filings including felony, misdemeanor, petition and post-conviction matters, along with Grand Jury reports, appeals, orders and other criminal case filings.
The Jail Can Hold Someone Even When BCSO Did Not Make the Arrest
BCSO patrols Blount County through multiple zones that include rural communities, sections near Maryville and Alcoa, Louisville, Friendsville, Townsend, Walland, Alcoa Highway and the Highway 129 “Dragon” area.
But Maryville and Alcoa also operate their own police departments. That matters when you need the original police report.
Agency |
Contact |
Use when… |
|---|---|---|
Blount County Sheriff / county dispatch |
865-983-3620 non-emergency dispatch |
BCSO handled the event or you need a county deputy |
Maryville Police Department |
865-273-3900 business line |
Maryville Police created the report or handled the city incident |
Alcoa Police Department |
865-981-4111 |
Alcoa Police handled the city incident |
PREA and Third-Party Sexual Abuse Reporting
BCSO states that its correctional facilities maintain a zero-tolerance policy toward sexual abuse and sexual harassment.
For qualifying third-party reports involving a BCSO corrections facility, the Sheriff publishes the Sexual Assault Center of East Tennessee at 865-522-7273 and the BCSO Tip Hotline at 865-273-5200.
- Review the current third-party reporting routes.
- Use the outside reporting option when appropriate.
- Provide enough information to identify the inmate and concern.
- Use 911 when there is an immediate life-threatening emergency.
Blount County Mistakes That Are Easy to Avoid
- Using 865-273-5000 as the dispatch line for every non-emergency report. Current Blount County guidance uses 865-983-3620 for non-emergency dispatch.
- Using 940 E Lamar Alexander Parkway as the inmate-mail address. The Adult Detention Center mail page uses 920 E Lamar Alexander Parkway.
- Mailing photographs or greeting cards. Current jail-mail rules reject them as physical mail.
- Sending a commissary money order. BCSO says money orders are no longer accepted for inmate commissary deposits.
- Calling an inmate directly. Personal incoming inmate calls are not allowed.
- Assuming a booking charge is the final case outcome. Use the county court-record search.
- Using the wrong report custodian. Maryville and Alcoa Police maintain their own agency records.
- Waiting too long to collect released property. BCSO says unclaimed property can be destroyed after 30 days.
- Assuming a public court search confirms warrant status. It may not.
- Using an old communication-provider phone number. Start from the live BCSO visitation or telephone page because the Sheriff currently displays different City Tele Coin numbers on those pages.
Blount County Sheriff, Jail and Court Locations
Maryville, TN 37804
Main: 865-273-5000
Non-emergency dispatch: 865-983-3620
Tip line: 865-273-5200
Maryville, TN 37804-5002
Maryville, TN 37804
Phone: 865-273-5400
Maryville, TN 37804
Phone: 865-273-5450
What to Do After a Blount County Arrest
Blount County Sheriff’s Office FAQs
What is the Blount County Sheriff’s Office phone number?
The BCSO main number is 865-273-5000. Current county guidance uses 865-983-3620 for non-emergency dispatch. Call 911 for an emergency.
What is the Blount County Sheriff’s Office address?
The BCSO Justice Center is at 940 E Lamar Alexander Parkway, Maryville, TN 37804. The Justice Center publishes office hours of Monday through Friday, 8:00 a.m. to 4:30 p.m.
How do I search for an inmate in Blount County?
Use the official BCSO InmateNOW! system at ils.bcso.com. A record can show identity information, booking number, intake time, bond, charges, court, docket number and court date.
How do I visit a Blount County inmate?
The Adult Detention Facility uses City Tele Coin video visitation. BCSO currently allows four video-visitation sessions of up to 30 minutes each during a seven-day period, subject to facility and disciplinary restrictions.
How do I send commissary money to a Blount County inmate?
Use a kiosk in the 24-hour jail lobby or the CorrectPay service linked by BCSO. The Sheriff says cash at the service window and money orders are no longer accepted for commissary deposits. The published CorrectPay phone number is 855-836-3364.
What address should I use for Blount County inmate mail?
Use the inmate’s full name, Blount County Adult Detention Center, 920 E Lamar Alexander Parkway, Maryville, TN 37804-5002. Include a complete sender return address and review the current prohibited-mail rules.
Can I mail photographs to a Blount County inmate?
No physical photographs are accepted under the current BCSO mail rules. Photographs may instead be sent through the approved kiosk/tablet communication system.
How do I request a Blount County Sheriff incident report?
Use the official BCSO Request a Report page and follow its Request Records link. Provide the report number, incident date, location and involved names when known. Request a Maryville or Alcoa report from the city police department that created it.
How do I find a Blount County criminal court case?
Use Blount County’s official Online Court Records Search. Current public records generally include cases filed from August 1, 2019 forward, with some older cases also available. Confidential matters are excluded from public search.
How do I check for a Blount County warrant?
BCSO Court Support has a Warrants Unit that serves court-issued criminal arrest warrants. No complete public BCSO warrant-search portal was identified in the current official resources reviewed for this update. Court records can provide case information, but official confirmation may still be necessary.
Official Blount County Sheriff and Court Resources
Official agency website, contact information and Sheriff services.
Open BCSO.comOfficial inmate custody, bond, charge, docket and court-date lookup.
Open official inmate lookupDetention-facility information and links to inmate services.
Open Adult CorrectionsCurrent City Tele Coin video-visitation rules and restrictions.
Open visitation informationCorrectPay, telephone deposits and jail-lobby kiosk instructions.
Open commissary instructionsCurrent mail address, legal-mail rules and prohibited items.
Open inmate-mail rulesOfficial route for requesting Sheriff records.
Open report-request pagePublic current court-case search.
Open court-record search informationCriminal filings, public records, court-copy information and after-hours court procedures.
Open Circuit Criminal CourtEditorial review: this guide was rebuilt using current Blount County Sheriff’s Office, Blount County government, court, City Tele Coin-linked and CorrectPay-linked information reviewed in September 2026.
Key corrections: the old article treated 865-273-5000 as the answer for almost every task. The updated page separates the Sheriff main office from non-emergency dispatch, records, inmate lookup, court records, visitation, commissary, mail and other jail services.
Address distinction: the Sheriff’s Justice Center is listed at 940 E Lamar Alexander Parkway, while the official Adult Detention Center inmate-mail page uses 920 E Lamar Alexander Parkway, Maryville, TN 37804-5002.
Freshness notice: custody, bond, court dates, jail vendors, visitation availability, phone numbers and rules can change. Recheck the official destination immediately before paying money, travelling or mailing an item.
Legal/privacy notice: an arrest, booking, charge or warrant-related record is not proof of guilt. Confidential, juvenile, sealed and otherwise protected information may not be publicly available.
FCRA notice: this page, a jail roster or ordinary public-record search is not a consumer report and should not be used as a substitute for a legally compliant employment, housing, credit, insurance or other regulated screening process.
Find Jail Info, Inmate Search Steps, Visitation Rules, Bond Help, Warrants and Official Sheriff Links
Use this free tool before calling a sheriff office, searching a jail roster, checking arrest records, visiting an inmate, asking about bond, requesting a report, or looking for official county sheriff resources. It does not collect names, case numbers, booking numbers, or personal information.
What sheriff office task do you need help with?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official resource to check first.
Start with the official sheriff or jail roster, confirm custody by phone only when needed, then check court records for hearings or case details.
Do not pay anyone who calls demanding gift cards, crypto, wire transfers, or urgent warrant payment. Verify through official sheriff channels.
Inmate Search Step Helper
Use this before searching a jail roster or inmate lookup portal. It helps you choose the best search method and avoid wrong-person matches.
Bond, Release and Custody Status Helper
Use this to organize what to check before asking about bond, release timing, facility location or court status.
Visitation, Phone and Mail Checklist
Use this before planning a jail visit, video visit, inmate phone setup, commissary deposit, or mail delivery.
Warrant Information Safety Helper
Use this if you are trying to understand warrant information safely. This tool does not confirm warrants and does not provide legal advice.
Sheriff Report and Arrest Record Request Helper
Use this before requesting accident reports, incident reports, arrest records, jail records, public records or background-related information.
Sheriff Call / Warrant Payment Scam Checker
Use this if someone called, texted, emailed or messaged you claiming to be from a sheriff office, court, jail, deputy or warrant unit.
Official Sheriff Office Resource Finder
Enter county and state to create safe searches for official sheriff websites, jail rosters, inmate lookup, warrants, visitation, records requests, court records and this site’s guide.
Sheriff Office vs Court vs Jail
- Sheriff/Jail: custody, booking, jail roster, visitation, inmate mail, some warrants.
- Court/Clerk: case status, hearings, court records, fines, court dates.
- Attorney: legal advice, warrant risk, criminal charges, bond strategy.
Best sitewide placement
Add this tool after the first inmate-search or contact section, or before FAQs. It turns a normal guide into a practical action page.
Important safety note
This tool is educational only. It is not a sheriff office, jail, court, legal service, emergency service, or official records portal. For emergencies, call 911.